PlanBase

PlanBase Technologies Inc. (“PlanBase”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use the PlanBase website (the “Site”) and all related software-as-a-service applications and services designed for Canadian financial advisors and planners (collectively, the “Services”).

By accessing or using the Site or Services, you consent to the collection and use of your personal information as described here. If you disagree, please do not use the Site or Services. Questions? Contact our privacy officer using the information at the end of this document.

• To provide, operate, and maintain the Services, including processing subscriptions and managing your account
• To process payments and manage billing
• To communicate with you, including customer support and service-related notifications
• To improve and personalize the Site and Services, including features relevant to financial advisors and planners
• To comply with legal obligations and protect the rights, property, or safety of PlanBase, our users, or others
• To send promotional communications where you have separately opted in (you may opt out at any time)
• To detect, prevent, and address fraud, security issues, and technical problems

We will not sell, trade, or rent your personal information. We may share it only in these limited circumstances:

Service Providers: We share information with providers such as Stripe (payments), cloud hosting, email services, and analytics tools. All are contractually bound to confidentiality.

Legal Requirements: We will not release your information to authorities unless required by law, search warrant, court order, or subpoena.

Business Transfers: In the event of a merger or acquisition, your information may be transferred. We will notify you of any such change.

With Your Consent: We may share your information for other purposes with your explicit consent.

PlanBase retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time by contacting us.

All payment transactions are processed securely through Stripe, Inc. PlanBase does not store your full payment card details. Stripe's privacy policy is available at stripe.com/privacy. All data is stored on servers located in Canada. We comply with PCI DSS standards.

We use TLS encryption (256-bit or higher) for all data in transit. Client data is stored on servers located in Canada. Access within our systems is limited to authorized PlanBase personnel. While we implement commercially reasonable security measures, no Internet transmission is completely secure.

We use three types of cookies:

• Essential Cookies: Necessary for the Site and Services to function properly
• Analytics Cookies: Help us understand how visitors interact with the Site
• Preference Cookies: Remember your settings to personalize your experience

You may manage cookie preferences through your browser settings. Disabling cookies may affect certain features.

PlanBase complies with Canada's Anti-Spam Legislation (CASL). We will not send commercial electronic messages (CEMs) without your express or implied consent as required by CASL.

By creating an account or subscribing to the Services, you consent to receive transactional and service-related electronic communications from PlanBase, including account notifications, billing confirmations, security alerts, and support messages. These are necessary for operation of the Services and cannot be opted out of while your account is active.

Where you have separately opted in, we may send promotional or marketing communications. You may withdraw consent to marketing at any time by clicking “unsubscribe” in any marketing email, adjusting your notification preferences in your account settings, or contacting us at privacy@planbase.ca. Withdrawal does not affect transactional messages or your ability to use the Services.

We maintain records of all consents in accordance with CASL requirements. If you believe you received a communication in error, please contact us immediately.

The Site and Services integrate with:

• Payment Processing: Stripe, Inc.
• Analytics: Such as Google Analytics
• Hosting: Cloud infrastructure providers with servers located in Canada

Your interactions with these services are subject to their own terms and privacy policies.

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Receive your data in a structured, machine-readable format
• Withdrawal of Consent: Withdraw consent where processing is consent-based
• Opt-Out of Marketing: Opt out of promotional communications at any time

To exercise any of these rights, contact us at privacy@planbase.ca.

PlanBase is committed to compliance with PIPEDA and applicable provincial privacy legislation, including Quebec's Act respecting the protection of personal information in the private sector (Law 25 / Bill 64). You have the right to access your personal information, challenge its accuracy, and withdraw consent, subject to legal or contractual restrictions.

Complaints unresolved by our privacy officer may be filed with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy commissioner.

• End-client data: Any financial data relating to your clients that you enter into the platform remains your data, subject to your professional obligations under applicable securities, financial planning, and privacy legislation.
• Regulatory compliance: You are responsible for ensuring your use of PlanBase complies with requirements imposed by CIRO, the FP Canada Standards Council, and applicable provincial regulators.
• PlanBase does not provide financial, investment, tax, or legal advice. The platform is a productivity and planning tool only.

The Site and Services are not directed to individuals under the age of majority. We do not knowingly collect personal information from minors.

The Site may contain links to third-party websites. We are not responsible for their privacy practices. A link does not constitute endorsement by PlanBase.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the Site with a revised “Last Updated” date. Continued use after changes constitutes acceptance.

This Privacy Policy should be read alongside our Terms of Service and Software Services Agreement.